TERMS OF PAYMENT

It is understood that any quote or Proforma Invoice / Sales Order / Bill of Sale offered where terms are not stated as warranty are expected to be fully paid as per the Bottomline including all charges, prior to delivery. Here are the Terms and what they mean:

1. PREPAY-FULL: The order must be covered with full amount prior to sending into process or production.
2.  PREPAY-HALF: The order must be covered with 50% of total proforma order, and balance paid at completion prior to shipping or handover.
3. PREPAY-COLL: The order must be fully paid out as per proforma after readiness but before invoicing. The invoice is prepared after account is settled.
4. CREDIT-X: The order is available on Credit either secured by a Bank Guarantee, or Signed Credit Agreement between Seller and Buyer. X is the number of Days.
5. WARRANTY: The order is to cover a warranty and at no cost, or as per terms of warranty on the order.
6. NO CHARGE: The order is made free of charge.

TERMS OF SHIPMENT

Here are the following Terms of Shipment we use.

Point of Delivery

1. EX-WORKS: To collect Ex Works from factory or warehouse as advised in the order or later.
2. DTD: Delivery is arranged till FOB – Delivery Address. 
3. EX-PORT: Delivery is till Port of Destination under Export.

Shipper Account

1. COLLECT: Where Buyer is arranging Freight Collection based on POD.
2. CIF: Cost Includes Freight. 
3. CIIF: Cost Includes Insurance and Freight.

INCLUSIONS AND EXCLUSIONS

The buyer is liable for only material and service as quoted and accepted. If installation or labour for movement is not mentioned, it is under Buyer’s account. 

Force Majeure 

The order is guided by Force Majeure under following conditions:

1. Multi Party & Timeline: it is understood that there are multi parties associated from fabrication, shipper, to Seller and transporters. Seller cannot guarantee everything will go exactly as per time. Seller forwards the guarantees of each party and guarantees the highest order of diligence. Delays due to unforseen conditions are not guaranteed in the order. Seller takes the responsibility to cover the sale in the best available time.
2. Damages: Orders accepted and placed without insurance will not hold Seller liable in case of Custom Built orders. Once invoiced, the Buyer will on their own buy insurance for such a shipment. 
3. Lost Orders: Without insurance, the Buyer shall not be held liable for lost item. The transportation whether prepaid or collect shall be to Buyer’s account. The Seller shall assist fully the Buyer in helping find lost goods in transit where possible. If fully lost, the goods are non-refundable (as they are paid out), and must be re-ordered. 

TIME LINE COMMITMENT

1. READINESS: We commit to readiness timeline, subject to Force Majeure, to the week of commitment. Should there be an expected delay, the Seller will inform Buyer in Advance and at the beginning allowing a cancellation.
2. COLLECT: The Buyer agrees to Collect in reasonable timeline promised once ready. A reasonable delay will be assisted such as within 30 Days of readiness. Post 30 days, the Buyer shall be responsible for charges to move and store shipment at Origin, at the Rates of Origin. Where the delay is postponed 30 days post readiness, the buyer agrees to release old stock, and accept new material at a new date at new price, and collection post payment of new balance. For uncollected orders, see termination.
3. DELIVERY: The Seller agrees to delivery on time, but it is not guaranteed to the date. Delays may occur due to point of transaction as Bank Transfer, Customs Clearance, Holidays of No Service. In such case, this will be advised and updated. The Time of Delivery advised shall always be the minimum expected.

TRANSATION COMPLETION OF CUSTOM JOB

Custom Jobs may include part or whole of material that may/will need third party supplies and interface. The job of Seller shall be considered complete after finishing the commitment of supply of material and testing. The final bills shall be cleared for the same where pending. If additional support is needed in attendance and material the same shall be quoted additionally on prevailing rates.

DOCUMENTATION OF ORDER

The Buyer shall provide Sales Documents as Invoice, Packing List, Specifications as agreed as well as User Maintenance and Installation Manual. The same shall be considered delivered on email when E-Signed. One Hard Copy shall be sent with material.

The Buyer may request for duplicate bill, where over 12 months, shall be charged to recover. An additional hard copy of bill to mail shall also be chargeable on prevailing rates.

TAX RELATED

1. Tax Invoice shall be created once the funds of Tax Amount have been fully received. The Seller may use Quarterly Filing of GST in which case the Buyer may find the tax amount within the Quarter, not the same month. It is promised tax received shall be filed. 
2. The Buyer shall not withhold tax amount on pretext of verification on GST portal. The Seller to alleviate any such queries is happy to provide a counter post dated cheque covering the quarter, where not filed the Buyer may deposit and re-imburse. 

Warranties

The Seller shall forward the official Warranty of the Manufacturer, and the manufacturer shall not be liable for any more than as per their policy. Each order may not print the warranty. Where such is not printed, the policy of manufacturer shall be referred to as final.

After Sales Service

Shall cover parts and labour warranty in following manner.

1. Parts shall be covered based on approval from manufacturer meeting warranty conditions. The Collection Point shall be as per Invoicing Location of Origin.
2. Labour shall be provided where authorized service agency is available. Where such is not available, the Buyer needs to arrange for own service personnel, while parts shall be available as point no. 1.
3. Covers labour and parts only for malfunction. Where customer has requested a visit for warranty, and it is not under warranty, a charge of visit shall be applied that may include costs incurred for estimation. The Seller reserves the right to waive this cost where it is feasible.
4. Warranty shall be void where the product is examined without approval or repaired locally using unapproved spares.

Performance Guarantee

The Seller offers the best standards of product in each category. The performance guarantee is only when used based on conditions it is meant to as per manufacturer, its manual, and climate around. Example is running a glass door fridge in higher humidity without a dehumidifier, such creates condensation and is not covered. Operating a fridge with ambient of 30*C over the temperature will not yield desired result. A free standing cabinet when installed as built in, or a cooler enclosed without ventilation. An ice maker with poor supply of water pressure. Please check the manual and take installation guidance where needed.

The Seller shall offer performance guarantee of products from its own portfolio. Products or parts supplied from third party on demand are not guaranteed for performance or support, based on the third party.

CANCELLATION POLICY

1. For Ready Stock/ Standard Retail Goods. You may cancel your order free of charge in the first 48 hours of placement or payment. 
2. For Custom Fabrication. The order may be cancelled until it is sent to factory for processing. A PO made by Buyer can be cancelled whether paid or unpaid officially till the first 7 days freely when not sent to factory. Once the factory has processed the order and come back with acknowledgement and date, the order may be cancelled after payment of processing charges in manhours.
3. Termination: Uncollected orders beyond 90 days may be cancelled or disposed off. The advance receipt shall be used towards the process and forfeited.

Refund Policy

1. Retail Stock General Goods, once sold shall carry a refund when prepaid and undelivered beyond reasonable time where the buyer confirms of inability to delivery in 100%. Refund is 100% under cancellations as per Cancellation policy subject to processing fee if applicable. There is no refund on return of shipment from customer once purchased, and used. Some goods may carry refund of partial amount after deductions of processing fee packaging, transportation charges. Such will be to the best capacity advised by the Seller.
2. Custom Fabrications: Where cancellation within accepted timeline, the refund is 100% if order acknowledgement is not provided or within 7 days whichever earlier. Till 7 days and acknowledgement, a processing fee shall be invoiced and due. Post 10 Days and acknowledgement, No Refund as orders have been placed for material.